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How long does shipping take?Can vary depending on your location and the shipping method you choose at checkout. For items that are ready to ship, processing time is within 3-5 business days. For made-to-order items, the processing time can be 14-28 business days depending on the design. Please allow up to 20 business days for shipping within Australia. Longer for international shipment.
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Do you ship internationally?We are based in Sydney Australia! Yes, we ship worldwide! We can't provide a price estimate in advance as it depends on item weight and your location for orders under $150. For orders over $200AUD, we offer free international shipping.
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How long does it take for my order to be processed?Once your order has been placed we will begin processing your order within 3-5 business days. For made-to-order items, the processing time can be 14-28 business days. Please note that this does not include shipping time, which can vary depending on your location and the shipping method you choose at checkout. Once your order has been shipped, you will receive a confirmation email with tracking information that you can use to track your package. If you have any further questions about your order, please don't hesitate to contact us.
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My item did not arrive or not by the estimated shipping date.Once the order is passed over to the courier company, I do not have control over how fast it arrives. If you think your package is lost or just want an update, please email us hi.topknotche@gmail.com.
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Where can I find your privacy policy?Click on me, Privacy policy
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Where can I find Returns and Refunds policy?You can check it out here, RETURNS & REFUNDS policy.
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Where can I find your shipping and delivery policy?You can check out the terms here SHIPPING & DELIVERY.
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